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Change of address

There's a small window of time between when you place your order and when the order is sent to our warehouse for fulfillment. 

Carriers like FedEx and UPS have services that will allow you to change the delivery location, at an additional cost.

For information on how to change your delivery address, please read this article: My Address is wrong! How do I redirect my shipment?

We will make every effort to change your address before your ilumi ships, but once it is in the possession of the carrier, we as the shipper have very little options. Most carriers won't change the destination of a package unless requested by the recipient.

***Timing is very important! We try to fulfill orders as soon as possible to not delay you receiving your order. We'll work with you as best as we can to get your shipment to the right address. 

Please send an email to for additional assistance. 

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