We think you'll love your ilumi, but if you are unhappy for any reason, just send it back within 45 days of the date you receive it for a full refund.
Please email us at refunds@ilumi.co and we will begin processing your refund, in addition to providing you with return instructions. In your email, please let us know what happened, because any feedback will only help us to improve. Thanks and we hope that sometime in the future you can rejoin the ilumi nation!
Also, if something unexpected happens to your ilumi, you're covered with a 2 year limited warranty.
See ilumi.co/terms-of-sale for more information.