All of us at ilumi are working hard to get your order ready for shipment. Orders are generally fulfilled within 1-2 business days.
- Once your ilumi is ready to ship, you will receive an email notification
- Normal delays in processing can occur, which could cause your order take to 1-2 weeks to be processed and shipped to you
- Sometimes, there is a delay from when the carrier scans the package, and this can cause your shipment notification email to be delayed, but this does not necessarily mean your shipment has been delayed. Our system simply has not been triggered to send out the automated shipment email because the carrier's shipment information has not yet populated.
***If you're concerned about receiving your shipment by a certain date please email us and we can help avoid processing delays.
It is our top priority to notify you as soon as we know of any further changes or delays to your order, and if applicable, present you with additional options for receiving your shipment.
If you have any questions feel free to submit a ticket or email us at firstname.lastname@example.org. We're happy to help, and want you to receive your ilumi as soon as possible!
Thanks so much for your purchase!