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Since the funds have been taken out of my account does that mean my order has shipped?

Not quite yet! If the funds have been withdrawn from your account, it is because we need to process the order for fulfillment. The shipping schedule can vary due to your location. You will receive an e-mail confirmation when your order ships.

We are working very hard to get the ilumi in your hands, and we appreciate your patience.

Why did you charge my card before shipping the product?

We process your credit card immediately upon ordering ilumi, to reserve your unit and to begin the fulfillment process. The standard processing time is 1-2 business days but your order could be shipped 1-2 weeks.

If ilumi is backordered, there will be a backordered notification in the product page of our online store that will indicate lead time for order fulfillment.

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