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Should I email you?

Yes! We'd love to hear from your whether you need assistance or just want to say hello. 

If you are having any trouble at all, send us an email at and our support team can help you work through the problem. 

In your email, please be sure to describe exactly what is happening with your ilumi and we'll use the information you provide to diagnose and resolve the problem. Different behavior, light flashing lights, can have different meanings, so your description is very helpful for us to know what's going on.

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