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Facebook Password & Login Issues

Reset Password not working?

Your reset password will not work for accounts linked via Facebook, because we do not have access to change your Facebook password.

 

What do I do?

If you are not able to log on using Facebook for some reason, please close down the app completely, reopen, and try to log in again. If this still does not solve the issue, please try to restart your phone/device, and you should be able to log in properly.

- For a worst case scenario, where you are still unable to log in, please delete your version of the app, then go into the app store and reinstall the latest version of the app you are using.

If you are still experiencing these issues or have any questions on this, please reach out to our support at support@ilumi.co.

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